
Jane Ruffino
Content Designer & UX Writer
Jane is a research-driven UX content design consultant who has worked across a range of industries, including fintech, healthcare, mobility, HR tech, enterprise SaaS, travel tech, and retail, with clients across Europe, Asia, and North America. She’s been a journalist, documentary producer, and professional development educator. She is passionate about storytelling, plain language, and strong collaboration. With her one-person content studio, Character, she specializes in workshops and facilitation, but she'll also happily write the words and stories that make your software go.

Erin Malone
Principal
Experience Matters
Erin Malone is principal at Experience Matters Design, specializing in designing systems, complex tools, user research and social interfaces and is currently working with the ADL’s Center for Technology and Society working on research and tools to help mitigate hate in online social spaces.

Emily Parcell
Leadership Coach
Human-Centered Leader
Driven by a passion to make the workplace more human, Emily's work as a leadership coach and facilitator focuses on how strong leadership, process, and culture support teams to do their best work. She specializes in helping leaders navigate work with confidence by applying design skills such as creative thinking and an experiment-oriented mindset.












