Keynote

Katja Forbes is a fearless CX innovator and award-winning leader who consistently challenges the boundaries of customer experience and AI.

Joe Natoli is a UX consultant, author and speaker. For over three decades, he’s advised, trained and empowered the UX, design and product development teams of some of the world’s largest organizations, from Fortune 100 companies to U.S. Government agencies and startups.

Dave Gray is known for his work bridging visual thinking, business, change and innovation. His books and methods make complexity manageable and creativity practical.

Christopher Noessel is a veteran of the interaction design industry, having designed products, crafted services, and helped clients with design strategy across many disparate domains for more than 20 years.

Heidi Trost is a UX leader who helps cross-disciplinary teams improve the security user experience. With a background in UX research, Heidi does this by helping teams better understand the people they are designing for, as well as the security threats that may negatively impact people and systems.

Mel is a UX Career Coach and helps tech professionals (re)build their careers. She uses a unique framework inspired by UX methodologies to help her clients grow their careers with passion and self-awareness.

Harry Max is an executive player-coach who helps leaders realize their visions, build great teams, and zero in on pragmatic solutions to complex challenges.

Erin Weigel delivers impactful, user-centric products and tells stories about how she does it. Her career started in customer service when she worked retail and waited tables. This experience developed her service mindset, which guides her unique design approach.

Tim Yeo (@timyeo) coaches introverts to have impact and influence without pretending to be extroverts at The Quiet Achiever. He's also a design leader, speaker and bookbinder; best known for saying complex things simply. Most recently Design Director @ IBM, formerly Head of Design at fintech startups @Finder, @OFX, @Prospa

Katrina Alcorn is a global product design executive and award-winning author. She has built the UX practice at Hot Studio, a boutique agency that was acquired by Facebook, and then at Autodesk, where she centralized the digital design and research teams and her team's work led to a 5x increase in global ecommerce. Most recently, Katrina led one of the world’s largest design practices at IBM.