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Leadership By Design 2021 Systems Thinking & Design Ethics for Design Leaders Systems are tricky, slippery things, especially complex adaptive systems that bring humans and digital technologies together. In this 15 minute focus session, we’ll do a whirlwind tour of...

Leadership By Design 2021 Designing for Death: A Framework for Creating the Final Experience of Your Customer’s Journey What happens to your customer’s digital assets when they pass away? Do you have a way for next of kin to notify...

Leadership By Design 2021 The Power of the Pep Talk Think pep talks are just for overzealous sports coaches and kinda-culty motivational speakers? Think again. Life is tough, but so are we. And we’re even tougher when we’re in it...

Leadership By Design 2021 You Can Do It! Leading Through New, Unprecedented Challenges with Patience & Perseverance Leading and managing design teams might be reaching peak difficulty. With high expectations from the people you support and the managers above you,...

Leadership By Design 2021 From the Ground Up: Growing a New Practice at Your Organization Leading a practice is hard enough. But what if it doesn’t even exist yet, and how do you even get started? We’ll discuss lessons learned—including...

Leadership By Design 2021 Meaningful Product Inclusion This year Google Maps introduced a Black-owned business attribute. Learn more about how this project started, what it took to make it happen, and ways you can bring inclusive product development practices into...

    Leadership By Design 2020 Q&A with the Coach & the CEO Spend time with the CEO of a Digital Transformation firm who is actively working through a dramatically changing landscape and an executive coach who is helping other...

Leadership By Design 2020 Civic Creatives Overview Civic Creatives produces experiences, tools, and platforms that help cities and organizations engage more intimately with communities to address social injustices within the built environment.

Leadership By Design 2020 Leading With Discomfort Originally I’d planned to discuss the systems that keep HubSpot’s 120 person UX team focused on the right things for our customers. Then the world tilted back in March, and 2020 has served...

Leadership By Design 2020 Hunting for Your Dinner: Finding Opportunities & Adding Value in Wicked Times Designers have always had to be creative and thoughtful about finding their next project, job, or opportunity. Any illusions of control we had disappeared...