Gail Swanson
CX Design Leader
FEMA (Federal Emergency Management Agency)
Gail Swanson helps people solve product and service problems without blowing themselves up. Throughout her design career across many industries, she’s been dedicated to helping talented folks be effective at their jobs. Gail built the strategy practice at 18F, and has returned to public service improving the experience of disaster survivors as they recover and rebuild. Gail speaks and writes about all manners of design, strategy, and digital innovation.
Colin MacArthur
Adjunct Professor of Design and Digital Government
Bocconi University
Colin MacArthur is the former Director of Digital Practice, and Head of Design Research, at the Canadian Digital Service. Now he’s an Adjunct Professor of Design and Digital Government at Bocconi University in Milan, Italy. He also advises several organizations on design and research strategy. Colin was once described as a “die-hard artificial intelligence hater,” but has been teaching students to use AI to do UX reseach for several years now.
Sunny Stueve
Senior UX Architect
U.Group
Sunny Stueve is a Senior User Experience Architect in Washington, DC. For the last several years, she has focused on incorporating human centered methodologies, intuitive design, and research into the agile processes of complex, large-scale, enterprise applications in support of National Security missions
Michaela Hackner
Director of Design, UX Content, & User Research
Morningstar
Michaela is passionate about using words and stories to make the world a better place. She started her career designing content in the nonprofit space where she worked with women entrepreneurs in Cambodia and East Africa, and led the design of web experiences for the Gates Foundation and Red Cross.