Kathi Kaiser is co-founder and partner at Centralis, a Chicago-based UX consultancy. She leads a top-notch team in creating great user experiences for global clients, start-ups, and cultural institutions. When Kathi’s not at the whiteboard or in the lab, she may be found observing users on boats, in museums, at train stations, and anywhere else where the digital and physical worlds collide. Kathi is a frequent speaker on topics in UX, and has served as an adjunct faculty member at the Illinois Institute of Technology’s Institute of Design.
Leadership By Design 2017
How to Design a Company
Back in 2001, I quit a perfectly good job and founded a UX consulting firm in a garage (a cliché, I know, but it’s true). Sixteen years later, Centralis is a thriving research and design firm with a small but mighty staff of UXers dedicated to both our craft and the company. Along the way we’ve learned that designing a company isn’t so different from designing a product. In this talk, I’ll share some of the lessons we’ve learned through prototyping, gathering feedback, and iterating on our organization.