Jessica DeMartini
Jessica DeMartini is a design leader with over 20 years of experience creating human-centered digital and service experiences for enterprise and consumer products. She integrates AI thoughtfully into product strategy by envisioning its potential, guiding teams in effective use, and grounding design decisions in real customer context. Her expertise spans product design, service design, and UX strategy across companies such as ServiceNow, Wells Fargo, JPMorgan Chase, and Adobe. Jessica combines hypothesis-driven design with cross-functional collaboration to enable evidence-based decisions, confident iteration, and impactful solutions.
Presentations
UX Camp Winter 2026
The AI Reality Check: Hype, Harm, and How UX Leads
AI is showing up everywhere in our work, but the conversation often splits into extremes: productivity hacks, debates about creativity, or fear-driven doom. This session pulls the useful threads into one conversation.
Join Billie Mandel and Jessica DeMartini for a candid, interactive discussion on what’s newly possible, what deserves real concern, and how UX can lead with clarity. We’ll separate hype from reality, name the risks that matter, and share practical ways to build perspective and confidence, whether you’re experimenting by choice or feeling pressure to add AI to everything.
