Cris is a content designer in Toronto with about 15 years experience writing for UX. Currently, she’s a content chapter lead at RBC, Canada’s largest bank. Her experience is split between technical writing, advertising, and UX, and people think she’s passionate about her work because she waves arms a lot.
In her spare time, she’s a terrible guitar player, half decent singer and an near professional television watcher.
UX Camp Spring 2021
Content Design for Non-Content Folks
You did your research, you found the problem. You came up with great concepts and design. But you get to user testing, and all your users can talk about is the content: they don’t get it.
In these days of tight budgets and lean teams, you’re expected to wear many hats. So, in the absence of a content professional, how can you tighten up that content so clients can absorb it?
We’ll go over what content design is, how to incorporate it into every stage of the double diamond process, and mainly some concrete tips to make your UX writing a little better.