Executive Director

Katja Forbes
Katja Forbes
Executive Director, Author, and Speaker
Standard Chartered
Katja Forbes is a fearless CX innovator and award-winning leader who consistently challenges the boundaries of customer experience and AI.
Jenae Cohn, Ph.D.
Jenae Cohn, Ph.D.
Executive Director for Teaching and Learning
UC Berkley
Dr. Jenae Cohn writes and speaks about online teaching and learning for international audiences. She currently works as the Executive Director for the Center for Teaching and Learning at UC Berkeley, and has held prior roles at California State University, Sacramento, Stanford University and University of California, Davis.
February 2026
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