Author

Jen Tress loves helping people and organizations realize their potential. She’s the author of You’re Not Pretty Enough, which sparked a self-esteem movement for women and girls, and was featured in Marie Claire, The Washington Post, and the Netflix series The Mortified Guide.

Caroline Jarrett is the forms specialist, helping clients to make forms easier to fill in. She uses techniques drawn from user research, service design, content design, and interaction design.

Cennydd Bowles is a digital product designer and writer. He has a decade of experience helping companies realise the benefits of good design, most recently as design manager at Twitter.

Russ Unger is an experience design leader who has built teams across enterprise, government, and private organizations.