Senior Director, UX Research & Interim Head of Design
Zendesk
Reggie Murphy is currently leading the global UX Research team at Zendesk and also serves as the Interim Head of Design. Reggie is a seasoned strategic research and insights leader with over 20 years of experience guiding teams to understand user behavior and create innovative product solutions.
Leadership By Design 2024
Keep it Real: How to Build a Fearless Team
We often stay silent at work, fearing negative consequences. This silence can lead to costly mistakes and missed opportunities. The solution is building an environment and team culture where people feel comfortable sharing concerns and ideas without judgment. This talk will highlight the importance of psychological safety, an environment where open communication and constructive criticism are encouraged by the managers and leaders. Real-world examples and business cases will illustrate the dangers of staying silent and the benefits of speaking up.
It will draw on Harvard Business School professor Amy Edmondson’s book, The Fearless Organization, and attendees will learn three key strategies to build a fearless team:
- Framing Your Work Accurately: Clearly define goals and connect them to the company’s mission. Normalize failure to promote risk-taking.
- Soliciting Criticism: Encourage feedback from direct reports and cross functional stakeholders. Embrace “hard conversations.”
- Giving Feedback: Utilize frameworks like Radical Candor to provide constructive criticism and build trust.
Expired
$26
Elevate Your Leadership Skills at Leadership By Design 2024 Expanding Perspectives: Leading Through Inclusivity and Resilience Leadership By Design 2024’s theme sets the stage for focusing on how leadership can embrace and champion inclusivity and resilience within the design community....
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