UX Camp Winter 2021
Design for Trust: Our Opportunity, Our Responsibility
Cynicism is easy. Hope takes work. Trust bridges the distance between them, and designers have a unique opportunity to foster it. In today’s economy, we need new strategies to earn trust and help consumers and citizens alike make more confident decisions. But undermining confidence is cynicism: it erodes trust in the media, government, science, and consumer brands. To regain trust, we’ll go beyond the buzzwords of empathy, transparency, and authenticity. Drawing on examples from publishing, retail, government, and beyond, we’ll discuss how a new framework for content and design can empower people and renew their confidence—and even strengthen society itself.
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