Leadership By Design 2020
Leading With Discomfort
Originally I’d planned to discuss the systems that keep HubSpot’s 120 person UX team focused on the right things for our customers. Then the world tilted back in March, and 2020 has served up a series of unprecedented obstacles.
So how did those systems fare under the extreme pressure test of working with needy pets, homeschooled kids, and a constant thrum of anxiety and grief? So far, it turns out that leaning into these challenges with vulnerability and transparency proved to be our greatest leadership tool, and our culture is our most important “system” of all. I’ll share how external turmoil has shaped my framework for allocating leadership attention across infrastructure, process, culture, impact, and vision. Sometimes you have to fall apart to truly come together.
