Kyle Soucy
Kyle Soucy is the Founding Principal of Usable Interface, LLC (www.usableinterface.com), an independent UX research consulting company specializing in user research, usability testing, research strategy, and training. She has spent over 20 years helping create intuitive interfaces for a variety of different products, ranging from desktop & mobile apps, websites, medical devices, home entertainment systems, and even kitchen appliances. Her industry diverse client list includes companies such as: Comcast, Intuit Inc., McGraw-Hill, Pfizer, and Wayfair to name a few.
Kyle is the Founder of the New Hampshire Chapter of the User Experience Professionals’ Association (NH UXPA). She served as the chapter’s inaugural President and stayed active on the board for 13 years. She has also served as Chair for the Philadelphia Chapter of ACM’s Computer-Human Interaction SIG (PhillyCHI). She is very passionate about the continued growth of the UX community.
Kyle is also the podcast host of The UX Consultants Lounge (www.uxconsultantslounge.com); a space for UX Consultants to gather, share stories, and learn more from one another.
Presentations
Leadership By Design 2025
Gather Round: How to Share the Stories from UX Research
As UX Researchers, our job is not over when the interviews are finished. In fact, that’s when the most important part of our job is just beginning. How are you going to make sure to tell the end user’s story in way that creates empathy so the right design decisions are made? A key finding from a research study is only actionable if it’s shared in a meaningful way that grabs the attention of your team and stakeholders. For those that could not observe the research first-hand, we have a responsibility to relay the emotions, not just the findings, that were expressed during the research. If we do our job well, we can transport them to that user’s environment. Storytelling makes this possible by creating an emotional impact, which gets the listener to actually feel a user’s pain and motivate them to take corrective action.
Come to this talk to explore how to share research data and the stories from UX research in a compelling way. I’ll review different ways to discover people’s stories, how to decide what stories to tell, and how you can actually tell those stories in a compelling and meaningful way.
